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FAQs

 

Product Queries:

What makes LoCho bread lower in carbs?

While the average seeded loaf contains between 47-55g of carbs per 100g, our loaf has less than 6g per 100g, making it the ideal choice. It’s low carb bread… but not as you know it!

How fresh is LoCho bread?

Every LoCho loaf arrives at your door directly from our bakery. We bake, cool, slice, package, and send, giving you peace of mind that your loaf will have that telltale fresh bread feel. Every time.

Are all LoCho ingredients natural?

The LoCho loaf is made from all-natural ingredients which have been sustainability sourced – where possible, from local growers and suppliers. We’ve combined wheat gluten – which gives the loaf its bouncy texture – with a carefully selected seed mix to produce a low carb loaf like no other. While most seed breads are linseed/flax-based, we’ve enhanced our linseed with sunflower seeds and chia seeds. This is what gives our loaf that incredible flavour and bite.

Is the LoCho loaf suitable for vegetarians?

It certainly is! Our loaf is 100% vegetarian-friendly, and forms part of a healthy vegetarian diet.

Does the loaf freeze well?

Yes! Our loaf freezes wonderfully.
We’ve developed the LoCho bread recipe to hold up perfectly to freezing. So when your delivery arrives at your door, keep one out for enjoying now, and pop two away in the freezer for later.
Freezing LoCho products is easy. Either put them in the freezer as they come, or separate the slices/rolls into individual portions, place them in a food bag (we love reusable ones!), and freeze. Remove from the freezer a couple of hours before you need it, and allow it to defrost at room temperature.
Your LoCho loaf and rolls will feel and taste as fresh as the day they were delivered. Guaranteed.

Does the loaf contain palm oil?

Our loaf contains RSPO-certified sustainable palm oil.

What’s the serving size of a LoCho loaf?

One serving is equivalent to one slice of bread, which weighs around 23g on average.

Is LoCho bread high in protein?

Yes! With the average loaf containing between 6-8g of protein per 100g the Locho bread contains just under 24g per 100g

Is Locho bread low in sugar?

Locho bread is very low in sugar with only 1.27g per 100g

What is the fibre content of LoCho low-carb bread?

Rolls = 14.8g per 100g or 9.62g per roll
Loaf = 14.8g per 100g or 3.40g per 23g slice

 

Delivery Queries:

Next working day delivery service

All our bread is made-to-order and shipped on a next working day delivery service with DHL.
Orders placed before 12noon Monday to Thursday will be baked and shipped the next working day.
Orders placed on a Friday, Saturday or Sunday will normally be baked and shipped on the following Monday and delivered to you the next day.

Bank holiday delivery service

Regular Bank Holidays

We are closed bank holidays. Any orders placed Friday – Monday on a bank holiday weekend will be baked and shipped the following Tuesday with next day delivery – i.e. you will receive your order on the Wednesday.

Christmas 2024

The last date for ordering to receive items before Christmas is before 12pm on Wednesday 18th December.
We are closed over the Christmas and New Year period. Normal orders will resume week commencing Monday 6th January 2025. All orders placed after 18th December will be dispatched on 6th January.

Saturday delivery service

We do offer a Saturday delivery service for orders received before 12 noon on a Friday.
Please note, there is a surcharge for this service. More details are available during the check-out process.

Is my order on the way?

You can track the status of your order by logging into your Account at www.locho.life and by reviewing the texts from our couriers, DHL.

Do you deliver to Northern Ireland and Eire?

We will be offering shipping to Northern Ireland and Eire in the near future. Please join our mailing list to keep up to date with all the latest news.

Can I collect my order from the bakery?

Unfortunately not as we are a commercial bakery.
We do supply a number of local delicatessens in the Yorkshire area and you can place orders with them. Check out our Stockists page for more details (coming soon).

 

Order Queries & Subscriptions:

Can I make changes to my subscription plan?

Yes. Just log into your account to either change the delivery dates or cancel your subscription.

Wrong items received in my order

Please get in touch so we can look into this for you

Can I change my order after I have checked out online?

If your order has already been dispatched we are unable to change your order, if you have not received a dispatch notification please get in touch and we will see if this is possible.

 

Payments & Promotion Codes:

How to order your bread online...

It’s simple.
Just choose the item you want and decide on either a one-off purchase or subscription for regular hassle-free deliveries.
Add the number of items you would like to buy into your basket and click to checkout.
We will ask you for your delivery information and then you will be asked to pay via your chosen method.
That’s it – just sit back and wait for your delivery.

What kind of payments can I make online?

We accept all major credit and debit card payments in the checkout via Shop Pay.
You can also checkout and pay via ApplePay, PayPal and GooglePay.

How long are promotion codes valid for?

Promotion codes will be changed from time to time as our marketing campaigns and offers are launched at different times throughout the year.
Some promotion codes are only single use and valid for a single order.

 

Returns & Refunds Queries:

LoCho returns policy

Because our bread and confectionery products are made fresh to order, they are considered perishable and have a certain recommended Best Before date that will be marked on the product packaging.

As such, the items cannot be returned under the normal distance selling 14 and 30 day “cooling-off” threshold regulations.

We will always endeavor to despatch customer orders on our next working day delivery service. This helps to ensure you receive your products well within the specified Best Before date.

You can always contact us for any return questions via our Help Desk on 0333 242 3080

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We have a no-quibble 14-day refund policy, which means you have 14 days after receiving your item to request a refund if you are not entirely happy with your purchase.

We will only ask you to cover the postage cost per item in your order which will be £5.75 inc VAT.

 

Technical & Website Queries:

How do I update my account details online?

First, log into your online Account.
Once in your Account, you will be able to update and change your name, address, telephone number and email.
You’ll also be able to update or amend your marketing preferences and subscription orders if you have one.

How do I change my account password?

You can use the Forgotten Password option to reset your account login details.
Alternatively, choose Change Password from within your online Account and follow the on-screen instructions.

What do I do if I am not receiving emails about my order?

Sometimes emails can end up in your spam or junk folder. If this happens, please add locho.life to your Safe Senders list.
If you still do not receive emails, please drop us a line via our Contact form or call our Help Desk on 0333 242 3080


How do update my email preferences to receive offers and news?

Just log into your online account to update your marketing preferences.

Does LoCho have a data Privacy Policy?

Yes. Please follow this link to read our policy online = https://locho.life/pages/privacy-policy